Your Trusted Partner in IT Industry since 2007
  • Voted #1 Provider

    for IT Solutions
  • Global Certified

    CCIE/ JNCIE / RHCA
  • 917-993-7050

    [email protected]
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24/7 Help Desk

A help desk is a resource intended to provide the customer or end user with information and support related to a company's or institution's products and services.

Our help desk services:

  • Provide end user phone support for applications (CRM systems, email systems, etc)
  • Provide desktop support for windows-based endpoint device environment (desktops, laptops, tablets, smart phones/iOS) in use company employees
  • Assist in IT activities such as deployment, software installation, and desk side support.

End to End Services

  • User administration is restricted to OS administration accounts set up on in scope assets
  • A rights and delegation model is in place which ensures that administration rights are used in the correct way
  • Administration rights are restricted to CTS staff supporting the service components
  • Implementation and management of applications control for systems or users traffic
  • These provide granular policy based controls of Web-based applications such as:
    IM
    Multiplayer games
    Unauthorised HTTP-tunnelling
    Wikis
    P2P
    Public voice over IP (VoIP)
    Blogs
    Data sharing portals
    Gateway level (TCP/IP) malicious code
    Remote PC access
    Web conferencing
    Chat
    SQL
    Injection
    Cookie poisoning
    Parameter tampering
    Directory traversal
    Streaming media
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